TO‘QIMACHILIK KORXONALARIDA XIZMATLAR SIFATINI YAXSHILASHNING INNOVATSION MEXANIZMLARI
Keywords:
innovatsion mexanizmlar, xizmatlar sifati, to‘qimachilik korxonalari, raqamlashtirish, avtomatlashtirish, CRM tizimlari, Lean servis, aqlli servis, IoT texnologiyalari, mijozlar qoniqishi, raqobatbardoshlik, xizmatlar boshqaruvi, servis jarayonlari, sifat menejmentiAbstract
Ushbu tezisda to‘qimachilik korxonalarida xizmatlar sifatini yaxshilashning innovatsion mexanizmlari ilmiy-nazariy va amaliy jihatdan tahlil qilinadi. Tadqiqotda xalqaro tajribalar, zamonaviy xizmatlar boshqaruvi yondashuvlari, raqamli texnologiyalar, servis jarayonlarining avtomatlashtirilishi hamda iste’molchi ehtiyojiga moslashtirilgan boshqaruv tizimlaridan foydalanishning samaradorligi ko‘rib chiqiladi. Shuningdek, to‘qimachilik korxonalarida xizmatlar sifatiga ta’sir etuvchi ichki va tashqi omillar, raqamli servis platformalari, Lean Service, CRM, IoT texnologiyalari va “aqlli servis” tizimlarining qo‘llanishi amaliy jihatdan asoslanadi.
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References
World Bank. “Industry Competitiveness and Services”
OECD. “Digital Transformation in Manufacturing”
Parasuraman A., Zeithaml V., Berry L. “SERVQUAL Model”, Journal of Retailing
McKinsey. “Textile Value Chain Management Report”
HBR. “CRM as a Strategic Advantage in Global Apparel Industry”
ITC (International Trade Centre). “Textile Industry Digitalization”
Deloitte. “IoT in Apparel Manufacturing”
Toyota Service Management Principles
IBM & MIT Joint Report. “AI-based Service Optimization”
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