OLIY TA’LIM XIZMATLARI RAQOBATBARDOSHLIK DARAJASI TAHLILI VA TA’LIM XIZMATLARI SIFATI DARAJASINI BAHOLASHGA USLUBIY YONDASHUVLAR
DOI:
https://doi.org/10.5281/zenodo.23118388Kalit so‘zlar:
oliy ta’lim xizmatlari, raqobatbardoshlik, ta’lim sifati, sifatni baholash, SERVQUAL, Kano modeli, sifat menejmenti, oliy ta’lim muassasasi, uslubiy yondashuvAbstrak
Mazkur maqolada oliy ta’lim xizmatlari raqobatbardoshlik darajasini tahlil qilish masalalari va ta’lim xizmatlari sifatini baholashga qo‘llaniladigan uslubiy yondashuvlar tadqiq etilgan. Zamonaviy sharoitda oliy ta’lim muassasalari nafaqat milliy, balki xalqaro ta’lim xizmatlari bozorida ham raqobatga kirishib, talabalarni jalb qilish, ilmiy-pedagogik salohiyatni mustahkamlash va bitiruvchilarning mehnat bozoridagi talabgirligini ta’minlash bo‘yicha o‘zaro raqobatlashmoqda. Tadqiqotda oliy ta’lim xizmatlarining raqobatbardoshligini belgilovchi asosiy omillar — ta’lim sifati, moddiy-texnik baza, professor-o‘qituvchilar salohiyati, bitiruvchilarning bandligi va xalqaro hamkorlik darajasi tizimli tahlil qilingan. Shuningdek, ta’lim xizmatlari sifatini baholashning SERVQUAL, Kano modeli, Balans ko‘rsatkichlar tizimi (BSC) va ISO 9001 sifat menejmenti tizimiga asoslangan uslubiy yondashuvlari qiyosiy o‘rganilgan. Tadqiqot natijalari oliy ta’lim muassasalarida sifat menejmenti tizimini takomillashtirish va raqobatbardoshlikni oshirish bo‘yicha amaliy ahamiyatga ega bo‘lgan xulosa va takliflarni shakllantirish imkonini berdi.
Yuklashlar
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